Now, the Insurance Regulatory and Development Authority of India (IRDAI) has suggested changing the existing format of the customer information sheet. The new format of customer information sheet will ensure that policyholders receive all of the basic information regarding the coverage. If finalised, it will further help policyholders understand the complex terms and procedures related to their health insurance policies better, say experts. Let's take a look at the key changes in the proposed customer information sheet of health insurance policies.