For banks, digital is the aspiration but brick and mortar is the reality

India has become a world leader in real-time digital payments, accounting for almost 40% of all such transactions, according to data from the country's central bank. PhonePe and Boston Consulting Group have predicted the digital payments market in the country will exceed $10tn by 2026, while the government has also shown an interest in the potential of full-stack digital banks to promote credit deepening. However, a significant number of India's population still prefer physical bank branches as they provide assurance and trust for customers.

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