Sebi to digitise processing of investor service requests, complaints by RTAs
The Securities and Exchange Board of India (Sebi) will digitise processing of investors’ service requests and complaints in two phases to provide a mechanism for services and complaints through online mode by registrars to an issue and transfer agents (RTAs). The digitisation will provide benefits, including a database for service requests and complaints, according to Sebi. In the first phase, all RTAs servicing listed firms will have to display a basic website having detailed service request procedures and FAQs. In the second phase, a common website will be operated by qualified RTAs from July 1, 2022.
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